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Missing Payout


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30 replies to this topic

#1
cardas58

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Dogecoin

cardas58

missing Auto Threshold payment to wallet

 

ID# 135278   2014-04-23-03:29:05   Debit_AP

 

Shows the dogecoins taken out of my account and not sent to my wallet.



#2
Bonesoul

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I'll be checking it.

Is your username cardas58?



#3
cardas58

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Yes it is

I noticed last night I was about to get a payout but also a noticed that all payouts will be stopped. There was some sorta problem somewhere.



#4
Bonesoul

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Okay seems the transaction was not successful. Fixed, your account now should got the credits back. Please login to your account and confirm you the funds back.



#5
cardas58

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I logged in and it is showing that I did not get the funds back . The transaction is missing.

I look to be missing approx. 113,072.    Dogecoins from my account?

 

 

Transactions 2014-04-22 17:23:30-- 2014-04-23 02:33:16    looks to be unaccounted for?



#6
Bonesoul

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Lemme re-check then.



#7
Bonesoul

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Okay between the incorrect 135278 transansaction and the previous correct debit_ap payment (133354) you have these credited funds;

 

133901 cardas58 2014-04-22 17:23:30 Credit Confirmed     192175 38,231.59162359

134520 cardas58 2014-04-23 01:49:19 Credit Confirmed     192648 37,053.77530283

134989 cardas58 2014-04-23 02:33:16 Credit Confirmed     192692 37,421.03615200

 

Total of 112706.40307842 doge's, though I guess you had a previous balance too so you be getting ~113 k doges.

 

I deleted your incorrect transaction but the pool somehow didn't correct calculate your balance. I checking it right now.



#8
Bonesoul

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Okay I think I got it, as we didn't still found a new block, the pool didn't re-calculated your balances yet and using cached data to render your balances.

 

I checked your actual balance data and seems all good;

 

Credit                      Debit_AP                Donation              Fee                    TX Fee

477,522.63398835 360,144.39776019 1,243.82952208 4,775.22633987 4.00000000

 

Balance = 111355.18036621

 

I'll be trying to force a cache refresh.



#9
Bonesoul

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Okay cache refresh didn't done the trick, seems we have to wait for the next block to get your account re-credited correctly. I'll be re-calculating your account balance after the block by hand and don't worry if anything goes incorrect, i'll be manually paying your ~113K of doges.

 

Sorry for the hassle and thanks for bearing with us :)



#10
GoldFinch

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Same thing here.

Missing payout:  Does not appear in my wallet.

 

135272 2014-04-23 03:29:05 Debit_AP Confirmed DQ3VXBSN...WXmmWiHb   n/a 50,297.04866971

Username GoldFinch



#11
Bonesoul

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GoldFinch, will be also removing that incorrect transaction from your account too..



#12
Bonesoul

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Done, removed incorrect transactions for all affected accounts, after the next block we find, you should be credited back correctly.



#13
tatsuxsj

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I did a manual cash out of my account balance in digibyte pool but still have not received the coins yet. I also do not see it within transactions as pending or otherwise. I tried redoing however, but it advises that there is one pending. I can't find any reference to it whatsoever though. Can you take a look into this for me?



#14
tatsuxsj

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hopefully it just has to wait until a new block is found..



#15
Bonesoul

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Okay guys I'm still working on the issue and hopefully today will be releasing your funds correctly.

 

@will be fixing digibyte pool now. /done

 

working on dogecoin issues.



#16
Bonesoul

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Okay I started fixing the payments; (I rounded the payments +1 doge)

Please check your wallets and the transaction on dogechain and confirm you got the payments. If you still believe something is incorrect please don't hesitate to ask back. Sorry for the inconvenience guys!



#17
GoldFinch

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I received the dogecoins in my wallet, but...  my account balance is now:

 

Confirmed -50,298.505769

Can you look into this?



#18
cardas58

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Thank you for your time and help Bonesoul for fixing our problem.

I received the missing transaction.

 

I do not know if its a  glitch or something else, but I'm showing a -111,375.0000 balance now.

Like GoldFinch



#19
Bonesoul

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Don't worry guys, I'll be checking your account balances and will be fixing them too.



#20
Bonesoul

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Okay, I've also fixed the account balances and they should reflect the correct values now. @cardas58, @goldfinch can you confirm?

 

If any of you still miss the payment or think you have an incorrect account balance, please write here so I can further fix the problem for you.

 

Again sorry for the hassle guys, we had an rare issue with coin-daemon where daemon didn't sent the coins but told our software that it done so.






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